At first the classes were interesting. My teacher used to give activities like storytelling and describing pictures. Sometimes we had to talk about random topics like our favourite place or what we want to become in the future. I liked these activities because they were different from school classes.

But one time something happened which was a bit frustrating for me.

One evening I logged in for my class on time, but the session did not start. I waited for a few minutes but the teacher didn’t join. I thought maybe my internet was not working, so I refreshed the page two or three times. Still nothing happened.

After about ten minutes my mother checked and we realized there was some kind of technical issue with the class link. I felt a little irritated because I had already finished my homework early to attend the class.

My mother contacted the PlanetSpark customer support team and told them about the problem. At first they asked for details like my class timing and teacher name. They said they would check with the technical team to see what went wrong.

To be honest, I thought the class would just be cancelled and nothing would happen. But after some time the support team called back and explained that there was a temporary scheduling issue with the class link.

They arranged another session for me so that I would not miss the class completely. My teacher also apologized in the next class and continued the lesson from where we had stopped earlier.

After that day the classes went back to normal again.

I think this kind of issue can happen in any online learning platform, because everything depends on internet and scheduling. The important thing for me was that the class was not ignored and they made sure I got the session later.

Overall, my experience with PlanetSpark communication classes has been good. I still get nervous sometimes while speaking, but I am much better than before. And even though that problem happened once, it was solved, so I didn’t feel like my class time was wasted.