Vivaan actually enjoys the classes. The activities like storytelling and opinion speaking are quite different from his normal school lessons. Earlier he used to avoid speaking too much in English, but these classes were slowly helping him become more comfortable.

However, about two months after joining, we faced a small issue related to scheduling.

One evening Vivaan was ready for his session as usual. We logged in on time, but the teacher couldn’t join the class. At first we assumed it might just be a few minutes delay, which sometimes happens in online platforms. But after waiting for nearly ten minutes, there was still no update.

As a parent, that moment is a bit frustrating. Children prepare mentally for the class, and when it doesn’t start, they quickly lose interest. Vivaan even said, “Maybe the class is cancelled today.”

Instead of guessing, I decided to report the issue through PlanetSpark customer support. I shared the class timing and the teacher’s name and explained that the session had not started.

The support team acknowledged the PlanetSpark complaint and said they would check with the academic coordination team. To be honest, I didn’t expect an immediate solution, because these things usually take time.

The next day we received a proper response. It turned out that the teacher had a sudden scheduling conflict, which caused the delay. The support team apologized for the inconvenience and arranged a make-up class so that Vivaan wouldn’t lose his session.

What I appreciated was that the issue wasn’t ignored. The team explained what happened and ensured the missed class was compensated.

After that incident, the classes continued normally again. Vivaan went back to his usual speaking activities and storytelling practice.

From my experience, one important thing parents should understand is that online learning platforms can occasionally face operational problems — whether it’s scheduling, internet issues, or system delays. What really matters is whether the platform responds responsibly when something goes wrong.

In our case, the complaint was addressed and resolved within a reasonable time. It wasn’t a perfect experience, but it was handled properly. And sometimes that’s enough to keep trust in the system.

Overall, the journey with PlanetSpark has still been helpful for Vivaan’s communication skills and confidence, even though we had that one small complaint along the way.