Sreedevi Patnala

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• Name: Sreedevi Patnala
• Experience: 4 years
• Skills: Service Desk, IT Transition, Intelligent Automation, Service Delivery, AI Solutions, ITSM, ServiceNow, Site Reliability Engineering, SRE, Customer Satisfaction, CSAT, SLA, MTTR, Mathematics, Python, Data Science, Statistics, Teaching, Training
• Joined PlanetSpark: Jul 2025
• Teaching Time: 37 hours 35 minutes
• Bio:
  Hello, I’m Sreedevi Patnala, a dedicated professional with over 20 years of rich experience in the IT industry, having led key initiatives in Service Desk Operations, IT Transition & Transformation, Intelligent Automation, and Service Delivery Management. I have successfully implemented AI-based solutions, streamlined ITSM processes using tools like ServiceNow, and led cross-functional global teams to enhance service efficiency and customer satisfaction. Throughout my IT journey, I have worked extensively on: Transitioning global service desks Driving automation to reduce manual workloads Implementing SRE (Site Reliability Engineering) practices Leading pilot rollouts for enterprise IT solutions Improving operational metrics like CSAT, SLA, and MTTR With a passion for knowledge sharing and empowering others, I’ve now transitioned my focus toward teaching and training, especially in the fields of Mathematics, Python, Data Science, and Statistics. I teach students from Grade 4 to college level, blending academic concepts with real-world industry applications. My goal is to help learners build a strong foundation through interactive, outcome-driven sessions, while equipping them with future-ready skills.

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